The Helpline Portal provides web-based access to the Vision Helpline call logging system, allowing you to track the progress of your calls online.
Accessing the Helpline Portal
Click here to access the portal with your Practice Manager's username and password (N3 access required)
Viewing call detail
After logging in a list of all calls will be displayed on screen. The filtering bar at the top of the summary screen lets you search for specific call attributes within the View Call Summary screen. Selecting any of the calls in the screen will let you view the call detail and history screen.
Add note facility
This is a useful feature that lets you communicate with Helpline staff, without the need to phone or email. The Helpline will be alerted to the fact that a note has been added and will respond accordingly. Please note, that for urgent queries we recommend contacting the Helpline by phone. A note can be added at any time during the call lifecycle – even after it is resolved and closed. If you have a query relating to the resolution for example, then it can be made in this way.
Please make sure that no clinical or patient identifiable data is added.