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When should we issue a new online services registration letter?

To avoid problems with a patient's online account, a new registration letter should only be issued:

  • When the patient is registering for patient online services the first time.
  • If the Cegedim Healthcare Solutions Service Desk has asked the patient to get a new registration letter.
  • If their current registration letter has expired, and they haven’t registered/ linked their online account.

See Creating a Patient Online Account and Reprinting an Online Services Registration Letter in the Patient Online Services Help Centre for full details.