Where do I go for help?

1. Within the software, press F1 on your keyboard to access the online help centre or search the Knowledge Base to get the answers you are looking for. 

2. Contact your local Helpdesk, Health Board or Facilitator Team.

3. Is your query a 'How do I?' Have you checked the Learning Zone? Our Learning Zone provides bite-size tutorial videos and elearning modules to help you develop your knowledge and skillset.

4. Speak to one of our experienced Training Consultants. Take a look at our Training Course Catalogue and why not book a training day? 

5. Call the Cegedim Customer Support Team or raise a customer support request here. We are here 6 days a week to support you, your team and your business. From quick questions, technical queries or product support, call the appropriate support number:

Scotland

If you have a local server or are hosted by your Health Board:

Our lines are open 6 days a week:

• Monday - Friday 7.00am - 7.00pm

• Saturday 9.00am - 1.00pm

Call 0330 303 3346

If you have migrated to our new Hosted Solution we offer extended support:

Our lines are open 7 days a week:

• Monday - Sunday 6.30am - 8.30pm

Call 0330 303 3334

Wales:

Our lines are open 6 days a week:

• Monday - Friday 7.00am - 7.00pm

• Saturday 9.00am - 1.00pm

Call 0330 303 3348

Northern Ireland:

Our lines are open 6 days a week:

• Monday - Friday 7.00am - 7.00pm

• Saturday 9.00am - 1.00pm

Call 0330 303 3345

England: 

We offer extended support our lines are open 7 days a week:

• Monday - Sunday 6.30am - 8.30pm

Call 0330 303 3339

You can also access the Cegedim Service Desk live chat from the Cegedim Healthcare Solutions website here.

6. Contact your Account Management Team. You can find all the contact information here.