Welcome to OneAdvanced – Here’s What’s Next
This message contains important guidance on how to log support tickets and access assistance throughout the transition. We encourage you to review it carefully to ensure continued support.
We’re pleased to announce that our organisation has joined OneAdvanced, a leading provider of sector-focused SaaS solutions headquartered in Birmingham, UK. This marks an exciting new chapter for us, and we want to keep you informed about what’s ahead.
About OneAdvanced
OneAdvanced delivers software and services that help organisations work smarter and more efficiently. With over 15 years of experience across key sectors including healthcare, housing, education, legal services, and supply chain, they support industries that impact millions of lives every day. Learn more at www.oneadvanced.com
What This Means for You
As part of the acquisition of In Practice Systems (Vision), your organisation will be transitioning to the OneAdvanced Service Centre, a centralised platform for accessing support and service updates.
You’ll also begin to see the name GP Electronic Patient Record (GP EPR) used in communications and systems, reflecting the updated product branding.
What to Expect Over the Coming Weeks
As we prepare to go live with OneAdvanced, you’ll receive further updates directly from the OneAdvanced team, including:
· How to access support services
· Your organisation’s go-live date for the OneAdvanced Service Centre
· Changes to how support is delivered
· What will happen with the current Support Portal including the final date to access or raise tickets
· What to expect during the transition
Once the new case logging process is in place, communications will come from an @oneadvanced.com email address. Please ensure this domain is whitelisted to avoid missing important updates.
Need Support Right Now?
Until the transition is complete, please continue using your existing support channels. For email queries, contact VH.Queries@oneadvanced.com until further notice. You can also find answers to common questions in our Frequently Asked Questions (FAQ)
Additional Important Information
To ensure you’re fully supported in the future, please review these helpful guides:
· Guide for logging support tickets by phone
· Introduction to the OneAdvanced Service Centre (for portal users)
Thank you for being part of this journey we’re excited about what’s ahead and look forward to continuing to support your success.
